Returns & Exchanges
At St. Eval, we want you to be completely satisfied with your home fragrance purchase; if you are not entirely happy, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Authorization number.
Prepare the Package
Carefully pack your unused candles or accessories in their original packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier or collection point.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing