Frequently Asked Questions
Everything you need to know about our artisanal home fragrances and delivery.
What is the burn time of your signature candles?
Our standard tin candles burn for approximately 45 hours, while our larger multi-wick candles can last up to 90 hours when maintained correctly.
Are St Eval products ethically sourced?
Yes, we prioritize sustainability by using renewable energy at our farm-based factory and sourcing high-quality, sustainable wax blends and fragrances.
How much does shipping cost within the UK?
We offer free standard shipping on all orders over £50. For orders below this amount, a flat rate of £3.95 applies.
Can I return a product if I am not satisfied with the scent?
We accept returns on unused and unopened products within 30 days of purchase. Please ensure the security seal is intact to qualify for a full refund.
How do I prevent my candle from tunneling?
To ensure an even burn, always allow the wax to melt to the very edge of the container during the first burn, which usually takes 2-4 hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay.